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Terms of Use

Submitting a Refund Application 

  1. Clients of our writing service can apply for the cost of an order to be refunded for up to two weeks after a deadline has passed. Applications related to plagiarism are not subject to any time constraints. You will, however, be asked to provide credible evidence (a reliable plagiarism report) to prove the plagiarism occurred on our company’s side.  

Please Note: We do not consider some plagiarism checking systems such as SafeAssign.com to be reliable and we do not accept hand-made file notes/comments as solid proof. However, we are happy to accept plagiarism reports from Turnitin.com (and partner sites such as WriteCheck, iThenticate, etc.) because we consider these systems to be trustworthy.

  1. If you ask us to continue an order you already began, it is important to know our company can only be deemed liable for plagiarism in those sections we complete because these are the only parts we subject to authenticity testing. We cannot be held to account for any plagiarism in your part(s). 
  2. If you find our work in any way unsatisfactory, your concerns will be investigated by our Refunds Team. A report will be provided in 3 to 4 days and a part or full refund will be offered where complaint are valid.

Revisions

  1. We offer no-cost revisions for up to two days after a deadline expires. Outside this time period, you will be asked to complete a new compensatory order. We will not be able to facilitate refunds at a future date in cases where our writer agrees to revise a paper at no extra cost.
  2. If you have a long paper (i.e. twenty pages or twenty pages plus), you may avail of our free revision service for up to one month past the deadline. 
  3. We cannot revise a paper for free if the customer alters the instructions. If we do not receive critical information until a writing project is underway or complete, we may ask for a new order to compensate our writer.    
  4. If you need a free revision, a new deadline will need to be set when sending your revision instructions. Some types of revision may take 24 hours to complete, especially if the instructions are complicated or we are unable to reassign an order. But we constantly strive to ensure all deadlines are met. 
  5. We remind customers to continually check their email and profile pages in case of messages from our company. Although it is unfortunate, customers sometimes omit to include important information with their original order. However, the onus is entirely on the customer to provide all needed materials when ordering or upon request.
  6. Our customers can extend given free revision time from 48 hours to 14 days using a paid “Extended Revision” service. Given that it costs only 30% of your order price, it is a great insurance for your paper quality. However, it is important to keep the original instructions unmodified. Bear in mind that you will not get compensated if you do not use revision option.    

A Full Refund

  1. Full refunds (100 percent) may be offered if you are accidentally charged double or you mistakenly order a duplicate version of the same paper. Our support personnel will cancel any erroneous order. 
  2. Full refunds (100 percent) are offered if a suitable writer cannot be found for your order.
  3. Where a full refund (100 percent) is granted, any materials already provided should no longer be used.

A Partial Refund

  1. A customer may be offered a partial refund (based on the required word count) if they chose the wrong length of paper when completing the order form.
  2. A customer may be offered a partial refund if they chose the wrong level of writing when completing the order form.
  3. A customer may be issued with a refund if any inconsistencies are found in the order they submitted.
  4. Cancelling an order after we have identified and assigned a writer: 

Refund percentage

Passed deadline

100%

10-19% of the deadline

90%

20-29% of the deadline

80%

30-39% of the deadline

70%

40-49% of the deadline

60%

50-59% of the deadline

50%

60%+ of the deadline

Note: Unfortunately, it is not possible to accommodate cancellations where thirty percent of the deadline has still to run and we have assigned the order. Neither is it possible to cancel orders if they are already completed by our writers and uploaded.   

All tips are non-refundable

The payment for custom writing/editing/proofreading/rewriting/formatting may be refunded only. Tips cannot substitute an additional or compensation order.

Late Verification 

  1. For the purpose of preventing fraudulent activity online, we may ask you to verify your order. The deadline will start as soon as the required verification is provided to our Finance team. Where verification is late, you can ask to have your deadline extended or provide a new order to reimburse our writer if you urgently need a paper. 

Word Count Issues

  1. The length of an order is calculated according to word count, with pages made up of 300 words, except in the case of technical assignments, where numbers often feature more heavily than text. Hence, the cost of technical writing is based on complexity level.  
  2. Presentation writing (PowerPoint slides). We can provide you with approximately 100 or 150 words of text per .ppt slide if you require speaker notes.
  3. We base the cost of online tests on the number of questions in an assignment and on the premise of five questions (including multiple-choice style questions) per page. Hence, customers will need to place an 8-page order for a 40-question assignment.   

Delivery/Deadline

  1. Early order delivery is possible subject to a suitable cost adjustment, for which an additional order will be required. We will not be able to facilitate refunds at a future date in cases where our writer agrees to deliver an assignment early at no extra cost.  
  2. If a customer has not agreed to an extended deadline and their paper is late, they will be offered at least some refund amount.  

Order Type 

  1. To prevent error, please indicate the right order type, e.g., “Essay” or “Case Study.”
  2. If you ask for “rewriting,” our writer will paraphrase or reword your text. We will only ask for extra compensation if you require additional research, text, sources or any feature that can be likened to new content.
  3. Please watch your personal account and email for messages from our agents. Fast response is greatly appreciated, especially if we need your approval/input.

     

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